Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
- Gift cards
- Last-Chance Items

To complete your return, we require a receipt or proof of purchase.  You must also contact customerservice@trinitystamps.mom to get a return authorization before shipping or returning any item for a refund or exchange. DO NOT SHIP ITEMS BACK FOR REFUND OR EXCHANGE WITHOUT AN APPROVAL. We will accept returns on items unused, unopened in its original packaging within 10 business days from the date the order leaves our warehouse. We recommend returning your package with tracking and/or insurance. 

Refunds (if applicable)

Once we receive and inspect your return, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund. 
If approved, we will process your refund and apply store credit to your account.

Excessive returns may be subject to a 10% restocking fee. 

Sale items (if applicable)

Only regular priced items may be refunded, last chance or permanent sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at customerservice@trinitystamps.mom. Please include photos of any issue with the product(s) whenever possible to speed up the exchange or refund process.

Shipping

To return your product, please contact customerservice@trinitystamps.mom to receive an RMA number and return address.

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a traceable shipping service and/or purchasing shipping insurance on your return shipment. We are not responsible for items that are not verifiably marked as delivered to our location.